Privacy Policy & Cookies
Last updated: 24 September 2026
1. Who we are
Halcyon Machinery Co., Ltd. ("we", "us", "our") supplies and exports cold-formed steel roll forming equipment made at our Xiamen production base. Our registered address is in Xiamen, Fujian, China, and our export operations are based at the port of Xiamen.
For any question about this policy or your personal data, contact us at info@halcyonmachinery.com.
2. What data we collect
We only collect data that you give us, plus basic technical data about your visit.
Data you give us
- Enquiry data — your name, company, email address, country, phone or WhatsApp number, and the machine specification or message you send us.
- Correspondence — emails, WhatsApp messages and chat transcripts that follow from your enquiry.
- Drawings and files — profile drawings, CAD files, photos or sketches you send us so we can quote.
Data collected automatically
- Server logs — IP address, browser type, pages visited and time of visit, kept by our hosting provider for security and reliability.
- Analytics — if you choose analytics, Google Analytics 4 measures pages viewed, approximate region and device type.
- Ads measurement — if you separately choose analytics and ads, Google Ads may use advertising cookies to measure visits and confirmed website enquiries. We do not send the contents of your enquiry through the conversion event.
We do not collect payment card data, and we do not knowingly collect data from anyone under 16.
3. Why we use it, and our legal basis
| Purpose | Legal basis (GDPR Art. 6) |
|---|---|
| Answering your enquiry and preparing a quotation | Contract — steps taken at your request before entering a contract |
| Providing technical support, spare parts and warranty service | Contract |
| Export documentation, shipping and customs clearance | Contract and legal obligation |
| Improving our website and product range | Legitimate interests — running and improving our business |
| Analytics and marketing cookies | Consent — you can withdraw it at any time |
4. Cookies
Cookies are small files stored on your device. We use as few as possible.
| Cookie | Type | Purpose | Duration |
|---|---|---|---|
halcyon_cookie_consent_v2 | Essential | Remembers your essential, analytics or ads choice | Until you change or clear it |
_ga, _ga_* | Analytics (consent) | Google Analytics 4 — anonymous visit statistics | Up to 24 months |
| Google Ads cookies, if set | Advertising measurement (separate consent) | Measure ad visits and confirmed website enquiries | See Google's current cookie information |
Essential storage remembers your choice. The banner offers three choices: essential only, analytics only, or analytics and ads. Google scripts load only after you choose analytics or analytics and ads. Google Ads is configured only after you choose analytics and ads. You can withdraw your choice in Cookie settings; the page reloads to stop previously loaded Google scripts.
You can change or withdraw your choice at any time by clicking Cookie settings in the footer, or by clearing cookies in your browser.
5. Who we share data with
We do not sell your personal data. We share it only with parties that help us run the business:
- Cloudflare — website hosting and content delivery.
- Google Analytics — website statistics (only with analytics consent).
- Google Ads — ad and confirmed enquiry measurement (only with separate ads consent).
- DeepSeek — the AI model that powers our on-site assistant. Messages you type into the assistant are processed to generate a reply. Please do not enter confidential information into the AI assistant.
- Freight forwarders, shipping lines and customs brokers — only the data needed to ship your order.
- Our Xiamen production base and engineering team — only the technical data needed to review or fulfil your machinery enquiry or order.
Where data is transferred outside the UK/EEA (for example to our team in China), we rely on standard contractual clauses or an equivalent safeguard.
6. How long we keep it
- Enquiries that do not become orders — up to 24 months, then deleted.
- Customer and order records — for the life of the business relationship and up to 7 years afterwards, to meet tax, export and warranty obligations.
- Analytics data — up to 24 months.
7. Your rights
Under the UK GDPR and the EU GDPR you have the right to:
- ask for a copy of the personal data we hold about you;
- ask us to correct data that is wrong or incomplete;
- ask us to delete your data, where we do not have to keep it by law;
- object to, or ask us to restrict, certain processing;
- withdraw consent for cookies or marketing at any time;
- ask us to transfer your data to another provider.
Email info@halcyonmachinery.com and we will respond within 30 days.
8. Security
The site is served over HTTPS. Enquiry data is stored in an access-controlled database and is only available to staff who need it to answer your enquiry. No system is perfectly secure, so please do not send us payment card details or identity documents by the website forms.
9. Changes to this policy
If we change how we handle personal data we will update this page and change the "last updated" date above.
10. Contact
Halcyon Machinery Co., Ltd. — Xiamen, Fujian, China
Email: info@halcyonmachinery.com
Tel / WhatsApp: +44 7962 563167
If you are in the UK or EU and are not satisfied with our response, you have the right to complain to your national data protection authority.